Services

Every part of your IT, handled.

One partner running every part of the IT your business depends on, from the helpdesk through the boardroom, so your team can focus on the work that actually moves the business. Every part of your IT, handled.

Our process

Four steps. No mystery.

We onboard the same way every time, because predictability is the point. Here is exactly what the first ninety days look like, and how the relationship runs after that.

01 Week 1

Assess

A full audit of your environment: hardware, software, security posture, licensing, and vendor relationships. You get a written report and a plain English recommendation. No obligation to proceed.

02 First 30 days

Onboard

Documentation, monitoring agents, backup, security controls, and user enrollment. Most clients are fully onboarded within 30 days, with no break in operations.

03 Continuous

Manage

Day to day, your environment is monitored, patched, backed up, and supported. One phone number and one email for every issue, answered by people who know your setup.

04 Every quarter

Improve

Quarterly Business Reviews cover what went well, what is coming, and where to invest next. We operate as your IT department, not a ticket queue.

What we deliver

Ten services under one program.

Core services run continuously in the background. Advisory and projects step in when something larger is on the calendar. Procurement and connectivity round out the program with the lines, the licenses, and the hardware.

Core services

  1. Managed IT
    Full service IT management for businesses without an internal team. We run the infrastructure stack: devices, identity, network, servers, cloud, security, and documentation. We own the IT vendor calls so you do not have to.

    • 24/7 monitoring & patching
    • Backup & recovery
    • Vendor management

  2. Co-Managed IT
    Specialist capacity, after-hours coverage, and tooling for businesses that already run their own IT. We back up your team without taking it over.

    • NOC & service desk overflow
    • Security & cloud specialists
    • Documentation & tooling

  3. Cybersecurity
    Layered protection and 24/7 monitoring on the systems we manage. Endpoint, email, identity, and network covered as one program.

    • Managed detection & response
    • Email & identity protection
    • Incident response runbook

  4. Cloud Enablement
    Microsoft 365 and Azure, managed end to end. Migrations are planned, phased, and low disruption. Compliant hosting paths included.

    • M365 tenant & identity
    • Azure infrastructure
    • Email & file migrations

  5. Compliance & Governance
    HIPAA, SOC 2, PCI DSS, NY DFS 500, and state privacy on the IT-control side. Documentation, evidence, and access reviews kept current every day, not scrambled the week before the audit.

    • Policy & procedure authoring
    • Risk assessments
    • Audit support

  6. Helpdesk & Support
    A real team, a real phone number, and onsite coverage from Brooklyn to the East End. Unlimited helpdesk is included in every managed plan.

    • Phone & portal ticketing
    • Onsite response island-wide
    • Onboarding & offboarding

Advisory & projects

  1. Virtual CIO / CISO
    Executive IT and security leadership on demand. Strategy, budget, board reporting, and a security program owner. Virtual CISO engagements satisfy NY DFS Part 500 designated CISO requirements.

    • Strategy & roadmap
    • Security program ownership
    • Board & regulator reporting

  2. IT Project Management
    Migrations, office moves, M&A integrations, and software rollouts delivered on time. We plan, resource, coordinate vendors, and report status the whole way through.

    • Office moves & migrations
    • Smartsheet implementation
    • M&A IT integration

Procurement & connectivity

  1. Telephony & Carriers
    Internet and voice as one managed program. Verizon FiOS, Optimum, Lightpath, and Starlink for connectivity. Nextiva, RingCentral, Ooma, and Microsoft Teams Voice for the phone system. One vendor relationship for the lines and the calls.

    • Carrier sourcing & failover
    • Cloud voice deployment
    • Number porting & call routing

  2. Hardware Procurement
    Desktops, laptops, monitors, servers, printers, and the network gear that ties them together. Dell, HP, and Lenovo for compute. Sophos and Ubiquiti for the network. Imaged, deployed, and tracked through the warranty.

  • Dell, HP, Lenovo at partner pricing
  • Sophos & Ubiquiti networking
  • Asset lifecycle & refresh planning

Long Island built

A decade in this market.

Established in 2016 in Plainview, we have spent a decade supporting businesses from Brooklyn to the East End. We know the vendors, the buildings, and the infrastructure in this market.

  • 10 Years on the island
  • 30 day Standard onboarding
  • 5 to 500 Company size we serve
  • 24/7 Monitored, every day

Thanks. We will be in touch shortly.

A real person on our team has your note and will reply within one business day. If your need is urgent, call (516) 500-7789 and ask for the on-call engineer.